Please read these billing and cancellation policies. Acceptance of our billing and cancellation policies is required in order to participate in our private or group lesson programs.
Billing and Payment
Our private lesson billing is by semester. You may start or stop lessons at any time. If you begin lessons after the start of a semester, or discontinue lessons before the end of a semester, your bill is pro-rated accordingly.
We offer two payment options for private lessons.
Cancelling/rescheduling private lessons
Students are expected to attend all lessons and classes for which they are registered. Notification of a lesson cancellation by the student is a courtesy to the teacher but does not excuse payment for the lesson. An excused absence may be rescheduled based on teacher availability. To be eligible for an excused absence, the student must contact the office at least 24 hours in advance. Students are entitled to only one make-up per semester due to an excused absence. Make-ups must be completed within the semester and may not carry over into a new semester.
Day-of cancellations cannot be made up unless otherwise indicated by your teacher.
If your teacher or the school cancels a lesson for any reason, the lesson will be made up, a substitute will be provided, or your account will be credited.
Lesson cancellations for religious observance are allowed. We prefer that you let us know of any religious conflicts with your lesson schedule at the point of registration, so that we can remove
those lesson dates from our schedule and your bill. Otherwise, lessons cancelled for religious observance with at least 24 hours notice will be refunded.
To contact us about cancelling or rescheduling an appointment please call us at 847 205 4689, or email firstname.lastname@example.org.
Discontinuing private lessons
If for any reason you wish to discontinue lessons you may do so at any time. To discontinue lessons you must either call the office at 847 205 4689, or send us an e-mail at email@example.com. Once we receive your request we will adjust your account, deleting any remaining lesson for the semester from your invoice with the exception of any lessons canceled with less than 24 hours notice. You will receive a full refund for any pre-paid lessons that you will not be taking.
Group lesson billing (for Yamaha Class policies click here)
For group lessons each billing period is generally 8 weeks. Invoices for tuition will be sent by e-mail. Payment must be made in full prior to the start of each session.
Group lesson cancellation policies:
Summer Private Lessons
Students who choose to take private lessons over the summer may register for lessons on the weeks they are available for lessons, with no minimum number of lessons required. Students who take at least five lessons over the summer will be able to take advantage of early registration for the following fall session. Once the summer session starts, the same rules on cancellations apply as during the academic year.