Please read these billing and cancellation policies. Acceptance of our billing and cancellation policies is required in order to participate in our private or group lesson programs.

Billing and Payment

Our private lesson billing is by semester. You may start or stop lessons at any time.  If you begin lessons after the start of a semester, or discontinue lessons before the end of a semester, your bill is pro-rated accordingly.

Payment

We offer two payment options for private lessons.

1. Payment made in full before the start of the semester by cash, check, or credit card. There is a 1.5% discount for paying in full by cash or check but this discount will not be applied to payments made in full by credit card.
2. Payments made in monthly installments by stored credit card through our auto-pay system. Your semester’s tuition will be divided into five equal installments. The first installment will run on the Friday before the first day of the semester, and subsequent payments will occur on the same date each month.

Cancelling/rescheduling private lessons

Students are expected to attend all lessons and classes for which they are registered. Notification of a lesson cancellation by the student is a courtesy to the teacher but does not excuse payment for the lesson. An excused absence may be rescheduled based on teacher availability. To be eligible for an excused absence, the student must contact the office at least 24 hours in advance. Students are entitled to only one make-up per semester due to an excused absence. Make-ups must be completed within the semester and may not carry over into a new semester.

Day-of cancellations cannot be made up unless otherwise indicated by your teacher.

If your teacher or the school cancels a lesson for any reason, the lesson will be made up, a substitute will be provided, or your account will be credited. 

Religious observance

Lesson cancellations for religious observance are allowed. We prefer that you let us know of any religious conflicts with your lesson schedule at the point of registration, so that we can remove those lesson dates from our schedule and your bill. Otherwise, lessons cancelled for religious observance with at least 24 hours notice will be refunded.
To contact us about cancelling or rescheduling an appointment please call us at 847 205 4689, or email info@laughlinschool.com.

Discontinuing private lessons
If for any reason you wish to discontinue lessons you may do so at any time. To discontinue lessons you must either call the office at 847 205 4689, or send us an e-mail at info@laughlinschool.com. Once we receive your request we will adjust your account, deleting any remaining lesson for the semester from your invoice with the exception of any lessons canceled with less than 24 hours notice. You will receive a full refund for any pre-paid lessons that you will not be taking. 

Group lesson billing (for Yamaha Class policies click here)

For group lessons each billing period is generally 8 weeks. Invoices for tuition will be sent by e-mail. Payment must be made in full prior to the start of each session.

Group lesson cancellation policies:

• Students may withdraw from class up to 24 hours prior to the first class meeting with a full refund. No refunds for withdrawing from class will be offered beyond that point.
• In the case of a student cancelling or failing to attend a class, with or without advance notice, no refunds, rescheduling, or make-up classes will be offered.
• If the school or the instructor has to cancel a class, a make-up class will be scheduled. If a student does not accept the make-up class the student will be sent a refund for that class. If the student does accept the make-up class, but then cancels or fails to attend the make-up class, no refund will be issued.

Summer Private Lessons

Students who choose to take private lessons over the summer may register for lessons on the weeks they are available for lessons, with no minimum number of lessons required. Students who take at least five lessons over the summer will be able to take advantage of early registration for the following fall session. Once the summer session starts, the same rules on cancellations apply as during the academic year.